How do I return an item?

    Please carefully inspect the merchandise immediately upon receipt. If any item does not meet your approval, simply contact us at 1-714-754-6660 within 10-days of receipt for a Return Merchandise Authorization (RMA).

    If your item is damaged or defective upon arrival through no fault of your own, your items are eligible for a return. All other returns are subject to a restocking fee of up to 25% of the purchase price. Shipping, handling and COD charges are non-refundable. Return shipping and insurance costs are the responsibility of the customer. No returned parcels will be accepted freight collect or COD. Global Lab Supply is not responsible for returned merchandise that is damaged in shipping.

    Important: You must contact Global Lab Supply for a return authorization number. Without this number, returned merchandise will be refused. This number must appear on the outside of the returned box. Be sure to enclose a copy of your original invoice with your returned merchandise. All items returned for exchange or refund must be new and must include the original packaging materials. Refunds or credits will be adjusted accordingly in the event items are missing or damaged. Special orders, close-outs and products sold ” as is ” cannot be returned. Items received which have been damaged as a result of inadequate packaging or neglect by the customer, will be returned to the customer. Please contact customer service for more information on returning an item. Thank you.

    Freight Damage? Upon receipt of any equipment customer should immediately unpack and inspect for damage or shortage. The customer should not accept a damaged package unless the carrier makes a “damage or shortage” notation on freight bill or delivery receipt.

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